If you had to list the most critical factor to a successful AMI program launch from your customers’ perspective, what would it be? We hope your answer was a proactive communication plan. We’ve worked with countless customers who work tirelessly behind the scenes to put together an incredible AMI program that adds so much value […]
GRATEFUL FOR PERSPECTIVE: KEEPING HUMANITY IN A DIGITAL WORLD
For the past several years, the public’s understanding of the value of water in relation to the system, services, and resources a water utility provides has been one of the top five issues facing the water industry according to the American Water Works Association’s State of the Water Industry report. As a water tech company […]
“SMART” WATER: THE END OF A BUZZWORD?
At Master Meter, Inc. we’re passionate about being leaders in our industry. We strive to serve a superior product and to ensure that product creates solutions that solve the real challenges our customers face. However, excellence is defined by what others say about you. As Pixar founder Ed Catmull states in his book Creativity Inc, […]
SMART WATER FOMO: OVERCOMING THE FEAR OF CHANGE TO MOVE FORWARD
Leadership often feels like a leap of faith. As Simon Sinek has said, “it takes great courage to believe in something greater than yourself.” Being a leader is tough—it can be a thankless, lonely job. It takes courage to stand up for what you believe to be right, especially when leading people through change. October […]
IMAGINE A DAY WITHOUT WATER: HOW TECHNOLOGY CAN TELL THE STORY
The Imagine a Day Without Water campaign, hosted by the Value of Water campaign, is truly one for public stakeholders because imagining that day is a nightmare situation for the water industry. We’re acutely aware of water’s connection to, well, everything. Imagine A Day Without Water, falls on October 10th this year and it’s a […]
THE VALUE OF WATER: MEASURING, MANAGING, MASTERING
Last month Master Meter, Inc. presented at the Smart Water Summit at the PGA Resort & Spa in Palm Beach, FL. Since 2014, the Agora Smart Water Summit has brought together vendor partners and water utilities to create an intimate environment for in-depth discussions about updating technology and improving infrastructure. Technology and infrastructure improvements come […]
AFFORDABILITY: MORE THAN JUST A BUZZWORD
On August 6-7, 2018, water industry leaders from across the country joined in Washington D.C. to discuss the issue of affordability. Why is this even a matter of discussion? Across the globe, water is declared a human right. Period. End of story, right? Not so fast. While the taglines hold truth, the process to make […]
THE TRUE VALUE OF WATER: THE IMBALANCE BETWEEN COST AND PERCEIVED VALUE
August is National Water Quality Month and is dedicated to protecting the natural resources we love for recreation but also to make the connection between that resource and the high-quality water we drink and use every day. It’s a timely opportunity to address the imbalance between the true cost of water and the perceived value […]
Jean-Claude Lauret 1951-2018
The entire Master Meter family is saddened to announce the passing this week of Jean-Claude Lauret, our esteemed and greatly valued friend who oversaw our Master Meter Canada, Inc. operations as its Managing Director and Vice President. July 30, 2018, Jean-Claude succumbed to his battle with lung cancer after a late-stage diagnosis, passing away at […]
J.D. POWER STUDY: YOUR CUSTOMERS ARE MEASURING WATER QUALITY BY SIGHT, SMELL, AND TASTE-NOT PPM AND PPB
August is National Water Quality Month so it seemed appropriate to dedicate some time to explore the difference in how customers perceive water quality as opposed to those in the industry. Ask anyone in the industry to define water quality and they’ll cite some definition related to the chemical and biological components of the water […]
ENCOURAGING HOMEOWNER WATER CONSERVATION
The internet is flooded with articles on homeowner water conservation, yet why do so many water utility attempts to educate customers seem to fall on deaf ears? Perhaps the problem is not as much about educating people on what to do (water-saving checklists and guidelines) as it is about motivating them on why to do it (personal reward). Consider […]
PREVENT WATER SCARCITY FROM BECOMING JOB SCARCITY
It doesn’t matter which came first — chickens, eggs, farmers, or consumers. When water scarcity is involved, all parties are interdependent. Limiting agricultural or industrial water use in favor of residential use does a community no good if the local economy cannot support existing jobs, or attract new ones, for its residents. In regions chronically […]
CAUGHT RED-HANDED: HOW TO STOP WATER THEFT
Identify The Potential Exposure Why do people steal water? Beyond the obvious answer “because they can,” there are multiple reasons why people might be pressured into diverting the metered flow of treated drinking water: Personal Greed. Residential customers in various circumstances might be tempted to bypass their water meters for at least part of a billing period. […]
(ULTRA)SOUND OPPORTUNITIES FOR AGING METERING INFRASTRUCTURE
Most people accept that major purchases in life — e.g., housing, automobiles, appliances — come with cyclical budgeting impacts that require amortizing costs over the long term, through savings or borrowing. Why should anyone expect the national water infrastructure to be any different? The reality is that relatively long life-expectancies for major water infrastructure components […]
The Value of Water
Water is life. It’s a catchy slogan that is so true we often miss the forest for the trees. Water is, quite literally, life. Without it, life as we know it ceases to exist. And yet modern day water treatment and distribution infrastructure and operational systems have made the gift of water so easy, we’ve […]
Penny for Your Thoughts?
In January, Master Meter Inc. posted about our new website launch. This was built with you, the customer, in mind. Today we wanted to do a little #TBT (#ThrowbackThursday) to that blog. Refresh your memory and read the January 2018 blog here: https://www.mastermeter.com/new-year-new-site-new-vision/ Need a quick synopsis? It’s full of freebies, New Year’s resolutions, and a […]
How Global IoT Day on April 9 Helps You Exceed Your Customers’ Expectations
At Master Meter Inc., we are excited to celebrate Global IoT Day on April 9. With our innovative advanced metering infrastructure (AMI) and automatic meter reading (AMR) technology, who can blame us if we geek out about a day called #IoTDay? The internet of things simply means any object with an on/off switch that can […]
World Water Day
World Water Day is March 22 but the celebration around water started early on March 14-15 at the Water Gala and Innovation Forum hosted by Imagine H2O. The Water Gala is when Imagine H2O showcases the water tech startups applicants selected for the current year. These companies will be given the resources to develop, launch, […]
Taking Control of Leaks: the Good, the Bad, and the Ugly.
Clint Eastwood, the film industry icon, once said, “Aging can be fun if you lay back and enjoy it” #SaidNoWaterUtilitiesDirectorEver. Sorry Mr. Eastwood, you’ve clearly never experienced life in water utilities. The water industry is constantly grappling with old versus new. The moment a piece of infrastructure is put in the ground, it’s aging. If […]
Is Communication the Missing Piece in your AMI Implementation Strategy?
It’s February–the month of love. While Valentine’s Day may be behind us, love is still in the air. Our love story begins just beneath the surface, in your meter box. With a name like Master Meter, Inc. it’s no surprise that we love meters. There are several Master Meter products vying for attention, but the […]