Kleinjan succeeds Tim Hanes in leading Sales and Marketing for Texas-based smart water technology company
From Sky to Stream: The Impact of Air Pollution on Water Quality
Impacts to water quality are sometimes easy to see with the naked eye: floating trash or debris, a bright green algal bloom, or a shimmery oil slick. Other sources are more subtle, originating from something that is all around us yet often unnoticed: the air. Believe it or not, air pollution has a profound impact […]
Master Meter Announces Key Leadership Changes to Drive Growth and Innovation
MANSFIELD, Texas – Master Meter, a world leader in water measurement solutions and services, today announced a series of strategic leadership changes aimed at driving growth and innovation across the organization. These changes highlight the company’s commitment to investing in its people and building a strong foundation for future success. Promotions and New Hires Scott […]
Master Meter’s VP of Sales Retires After 33 Years of Excellence
Neal Farmer concludes remarkable career in waterworks industry MANSFIELD, Texas – Master Meter, a world leader in water measurement solutions and services, has announced that Neal Farmer, regional vice president of sales for Master Meter, will retire after 33 years with the company, effective July 8. “As I step into retirement, I look back on […]
Master Meter President, CEO Stepping Down
After 42 years with Master Meter, Jerry Potter will transition into advisory role
Filter Out the Jargon
We’re all guilty of overusing jargon and assuming our audience understands what we mean. You may have even read a blog or two of ours where we sprinkled in a few phrases about smart water or meter data management. And don’t even get us started on the water industry acronyms! Well, we’re making amends. We […]
4 Ways the New Administration Can Impact Our Communities by Supporting the Water Industry
At Master Meter, we spend time with water utility employees to get to know our customers. We’re friends with customer service agents, utility managers, and field technicians, like Irma Mendoza of Round Rock, TX and Jeff Price of Mansfield, TX. We know what drives them to come to work every day. These amazing people like […]
Ravenna, Ohio Gets Wet With Smart Water
Investing in a smart meter solution is a step toward improving future quality of life Investing in America’s water and wastewater infrastructure is an investment in America’s quality of life. There are obvious sustainability benefits. It is known that replacing deteriorating and leaking pipes reduces water loss and sewer spills. But did you know that […]
Can’t Fix a Leak You Don’t Know Exists
Though we’re still wrapping our heads around what happened in Texas last month, we would be remiss if we didn’t thank the many utility workers who have been working doggedly during and after the recent winter storm, Uri. These front line workers worked countless hours to not only restore water service to their communities but […]
Water Stewardship – Because Everyone is a Water Manager
Smart water technology has evolved the water utility’s role within municipalities to have a seat at the proverbial Smart City table, participate in the IoT plan, and drive water stewardship. There are many benefits to replacing your meter system with AMI (Advanced Meter Infrastructure) technology. For the utility, the game-changer is when you couple it […]
Keeping Your Customers Informed with a Customer Portal
Water services are no doubt essential, especially during a pandemic when more people are staying home, and cleanliness is a top priority. Ease your customers’ minds during these uncertain times by keeping communications flowing. A customer portal is a perfect way to stay in touch. Here are some ways to use this tool to help […]
Make 2020 “The Year of Communication”
As we prepare to dive into 2020, it is important to assess the challenges our industry will need to overcome in the years ahead. As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, […]
Combatting Tech Fatigue in the Water Industry
It seems like tech continues to outsmart us. We wear our phones on our wrists, give verbal commands to our home appliances, and even buy umbrellas that send weather notifications to our phones. In a time where we are tethered to our tech, it can feel impossible to perform our day-to-day duties without the help […]
Disruption: It’s Not Just about Tech
Harvard Business School professor Clayton Christensen first coined the phrase “disruptive innovation” in his 1997 book, The Innovator’s Dilemma. According to Christensen, disruptive innovation happens when “a product or service initially takes root in simple applications at the bottom of a market—typically by being less expensive and more accessible—and then relentlessly moves upmarket, eventually displacing […]
From communication to technology, sometimes the best solution is to Just Ask…
The past few weeks have included a myriad of travel for Master Meter. In May, our VP of Marketing, Ian MacLeod, traveled to Miami to the Smart Water Network Forum SWAN 2019 Conference. His two most important takeaways from SWAN set the stage for our June travel.
AMI: A Tool in Your Benchmark Toolkit to Earn Stakeholder Buy-in
If someone handed your company a million dollars, would you hide it under your mattress or use it to invest in future growth and a more sustainable future? It’s an easy and obvious choice when the offered resource is money; it’s less obvious when given a chance to invest in the benefits of data. However, […]
The Secret to Unleashing Your “Best-Kept Secret”
In December, we posted a blog reminding water utility leaders not to forget a strategic communication plan when launching an AMI program. Communication is critical to the success of implementation. Don’t let the benefits of AMI be the best-kept secret of your water utility. Promote these benefits to your customers and get them signed up […]
Conservation and Crisis Communication: Allies Driving Customer Satisfaction Scores
In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
Back to Basics: The AMI-Customer Service Nexus
January is often a time when people are setting new goals or looking for new ways of thinking. We’re approaching 2019 from a different perspective—instead of adding something new, let’s focus on something existing and improve upon it. A water utility’s customer service staff are often a city’s first impression. Few other departments connect with […]