Smart water meter management
Master Meter has always placed its customers at the heart of every decision, staying true to its longstanding commitment to customer satisfaction. This customer-first philosophy is modeled after the unwavering commitment of the company’s senior leadership and is embedded across all levels of the organization. “Master Meter exists to fulfill customers’ needs,” said Tim Hanes, […]
Thanksgiving is the time of year when we reflect upon the blessings in our lives, both personal and professional. As such, we believe this is the perfect opportunity to recognize the efforts and dedication of our work family here at Master Meter. It is because of their tireless commitment to excellence that we are able […]
Are you sitting down? Comfortable? Good, because we have a story to share with you. Our tale begins in a squat, square building with few distinguishing features. If you drove past it, you wouldn’t even notice it. Yet, within this building operates the most important, life-protecting team in the Town of Blacksburg. And at the […]
You wouldn’t buy a typewriter in 2021, would you? Of course not, because a PC, Mac, or even your cell phone far exceeds anything you can accomplish with a typewriter. So, why stick with your old meters — which, despite having a long lifespan, accumulate more and more issues as they age — while upgrading […]
At Master Meter, we spend time with water utility employees to get to know our customers. We’re friends with customer service agents, utility managers, and field technicians, like Irma Mendoza of Round Rock, TX and Jeff Price of Mansfield, TX. We know what drives them to come to work every day. These amazing people like […]
Investing in a smart meter solution is a step toward improving future quality of life Investing in America’s water and wastewater infrastructure is an investment in America’s quality of life. There are obvious sustainability benefits. It is known that replacing deteriorating and leaking pipes reduces water loss and sewer spills. But did you know that […]
Though we’re still wrapping our heads around what happened in Texas last month, we would be remiss if we didn’t thank the many utility workers who have been working doggedly during and after the recent winter storm, Uri. These front line workers worked countless hours to not only restore water service to their communities but […]
Smart water technology has evolved the water utility’s role within municipalities to have a seat at the proverbial Smart City table, participate in the IoT plan, and drive water stewardship. There are many benefits to replacing your meter system with AMI (Advanced Meter Infrastructure) technology. For the utility, the game-changer is when you couple it […]
Water services are no doubt essential, especially during a pandemic when more people are staying home, and cleanliness is a top priority. Ease your customers’ minds during these uncertain times by keeping communications flowing. A customer portal is a perfect way to stay in touch. Here are some ways to use this tool to help […]
As we prepare to dive into 2020, it is important to assess the challenges our industry will need to overcome in the years ahead. As a meter technology company, we understand the importance of approaching challenges with smart solutions and proactive communication. Ultimately, our technology is all about helping customers and utilities to feel empowered, […]
It seems like tech continues to outsmart us. We wear our phones on our wrists, give verbal commands to our home appliances, and even buy umbrellas that send weather notifications to our phones. In a time where we are tethered to our tech, it can feel impossible to perform our day-to-day duties without the help […]
By now, you know that portals offer utilities another opportunity to communicate with your customers. You’re all in and invested in a customer portal. You know how important it is to reach your customers where they are — and often, you do so via email. Some may argue that email is ineffective or that marketing […]
Imagine H2O and the Water Environment Federation have dubbed March 18-21, 2019 as Water Innovation Week. What does it mean to be innovative in the water industry? Is it new smart water solutions? Is it new funding mechanisms? As purveyors of the world’s most precious resource, all innovation in the water sector has but one […]
In the December 2018 issue of the AWWA Journal, water utilities that communicate with their customers about broader water issues scored higher in customer satisfaction scores. This was an outcome reflected by the 2018 J.D. Power and Associates survey conducted in water utilities across the country. Based on their survey findings, water conservation and effective […]
January is often a time when people are setting new goals or looking for new ways of thinking. We’re approaching 2019 from a different perspective—instead of adding something new, let’s focus on something existing and improve upon it. A water utility’s customer service staff are often a city’s first impression. Few other departments connect with […]
