Harmony MDM
Harmony MDM is a multi-faceted software platform providing Allegro AMI network monitoring and diagnostics, and powerful consumption analytics for Customer Service Representatives. Harmony provides CSRs with detailed information and answers regarding leaks, peak usage volume and periods, etc.
Benefits
- Rich, detailed insights and answers to help CSRs
- Intuitive, fast response time to provide timely answers
- Interrogate meter in real time and secure final read
Considerations
- Integral part of Master Meter’s Smart Water Network
- Excellent when wanting more than a basic monthly reading
- MDM Analytics is central in answering tough consumer questions
My Water Advisor Portal
Empower your customers to effectively manage their water usage behavior by sharing consumption analysis with them in real time. Create what Black & Veatch engineers refer to as a “self-service” offering using a customer portal and smartphone apps.
Benefits
- Powerful consumption behavior insights for effective conservation
- Information elegantly displayed via secure portal or smartphone
- Analytical tools provide lasting behavioral change
Considerations
- Is conservation a clear mandate? MWA gets you there
- Awareness programs help bolster adoption of consumer portal access
- There should be clear utility commitment towards conservation
